What a wonderful stay we had during one of the most difficult times in our lives. We were here during the regional conflict, and the entire team made us feel truly welcome and safe.
The hotel Duty Manager, Akram, was an outstanding professional. We saw how calmly and efficiently he managed the hotel during the flood. He quickly resolved all the water issues so effectively that we never felt it was a risk. He was always there for all the families, handling everything smoothly and happily it felt like magic.
The hospitality we experienced was excellent. From breakfast to the big chef and the gentleman making the omelettes everyone was simply fabulous.
This hotel truly deserves an award for managing crises and making every guest feel warm and cared for, even in the most challenging situations. In our opinion, it is the best in the UAE when it comes to handling crises.
We especially loved the beautiful kids’ pool (two of them!), the Starbucks (with great staff like Cameron and the lovely Filipino ladies), the big garden where the children could play and we could walk, the friendly cats for petting, the shop, the Olympic-sized pool, and most importantly the amazing staff.
We are definitely coming back and will highly recommend this hotel to anyone looking for a quiet, safe, and welcoming place that truly feels like home. |