I wouldn't consider this to be a 5 star category tbh, it felt more like a 3 or 4 star. The housekeeping service was extremely slow. We had booked a pool facing view room and we were allotted a room from where the pool was hardly seen, we asked them to change our room and waited almost 30 minutes for the staff to come to pick up our baggage and shift us to the new room, finally we did it ourselves as nobody would show up.
Food is okay, no staff during the dinner time in the restaurant for the service or hospitality. Please work on your staff and hospitality. The front desk was good, rooms were spacious, valet service was available, pool options were good including the jacuzzi. Everything for everyone. The kids pool is pretty small with only 1 slide, however i appreciate that the lifeguards were available at every given point of time around all the 3 pools.
Overall decent experience! |