Excellent Manager and friendly reception. Very old furniture und smelling carpets. Bathroom need urgent renovation. Breakfast good but not organized.

Pleasant

Bad: They very day I arrived, they started some improvements to the pool. They should give advanced notice of this. I expected the facilities and furniture to be a bit more modern, and a little more variety in the protein at breakfast. Also, there was no toothbrush or toothpaste in the room, as is usually the case in other hotels.

decent stay
Good: location
Bad: ac not working properly using paper cup instead of coffee mug no glass in the bathroom

I had an amazing stay at Novel Hotel thanks to the outstanding service of Mr. Adeel. He was friendly, very accommodating, and consistently went the extra mile to ensure we were comfortable. His professionalism and hospitality truly made our experience memorable. Highly recommended!

Very average at best.
Firstly I need to say that the staff here were very friendly and helpful. The room, although rather dated, was comfortable and clean which means the basics were good. The room did however smell badly of cigarette smoke which wasn’t too nice. My major criticism however is concerning other non-resident (I assume) visitors. After a long day at work, I was looking forward to a meal and a couple of drinks. The sports bar in the hotel more than adequately ticked the box but I ended up only staying for about 10 minutes as a result of being repeatably hassled by ‘questionable’ women. Despite making it clear I was interested, one particularly was persistent. I paid my tab and left but the barmaid obv knew this woman. I ended up getting a takeaway and as I waited in reception for it to arrive, several ‘similar’ women made their way through reception to go up to the bar. The hotel really should stop this happening by preventing access to these women. And staff should be more proactive in removing them.

Very good
Room was not ready at 2pm, other than that the hotel is good and located in the center of the downtown, with a nice pool. Stayed in: Deluxe Room Stay length: 3 night(s)

good place to stay, good location, clean room, good service. On my floor cleaning and service was done by Ram, he did a lot to make sure guests are satisfied with everything

We had a great experience, first time staying over here. I want to call out Adeel (bag boy) explicitly, he was very kind and helpful. He even helped us get a family taxi while we were coming down the elevator!

Adeel was really helpful is very nice, very cooperative.AdeelThank you for being very helpful

Adeel was kind and helpful Pleasant stay

Very good Service rendered by all.the staff, from the enterence, reception to room service. ADEEL was very helpful and pleasant

Wonderful Stay. Adeel was very helpful and professional.

Super

Exceptional
Good: Nice hotel clean and all near like shops restaurant

Very Good
Good: Clean, secure, good location, very good staff , attached french cuisine restaurant
Bad: Toiletries was not enough Bed was joined 2 pieces not a single piece of bed

Quit and peaceful
Good: It’s near center and everything near me
Bad: Room it’s kind of old

Im living 913 Room boy (rumesh) Good service Thank you

Everything was good, great location, good food, beautiful hotel. The best of this hotel is definitely hotel stuff. Rowe
Good: Everything was good, great location, good food, beautiful hotel. The best of this hotel is definitely hotel stuff. Rowen on reception was incredible helpful and also our room service - perfect!

Excelent stay
Very good hotel, clean, food is excelent. Room boy Mr Ramesh, very nice and always on time for cleaning my room. Supervisor Edna was always very attendant and concern if need anything. I highly recomend the hotel for a plesent stay.

Very good
Good environment Stayed in: Standard Room Stay length: 1 night(s)

Perfect location close from all services and for food also very good I recommend

The staff were great and room was a good size

Great and can be greater
Excellent experience with this hotel. Staff is very friendly and customer oriented. Overall it's been a very good experience. Keep it up. Let them refurbish loose furniture, which is old and untidy. Stayed in: Standard Room Stay length: 1 night(s)

Good hotel nice location good service by housekeeping spacely laundry service are good mr bishal thank you for helping thanks

I booked thinking it was novotel - this is my dyslexia not the fault of the hotel. 3 star hotel at best