The hotel was very clean and comfortable, with a great location close to shops and restaurants. The staff was friendly and always helpful, especially Adeel,

The hotel was very clean and comfortable, with a great location housekeeping staff kamal doing really good job. The staff was friendly and always helpful, especially kamal thank you for make my stay memorable

Location is good courtesy Staff ⭐️⭐️⭐️⭐️⭐️ Modest hotel

Mr Farooq from room service was of great help to me. Great staff.

Nice hotel , wonderful staffs , great location connected to everywhere . Extra care of senior citizens and people of determination. Always smiling face staffs . Well cleaned rooms and nice facilities including sauna, steam room and pool .

Simple clean affordable
Good: Simple clean affordable
Bad: Antiquated

Great location, good atmosphere.The service was exceptional
--- We had a wonderful 4-night stay at Novel Hotel City Center. The location is perfect, everything is close by and very convenient. The staff made my stay even better — Adeel was incredibly helpful, friendly, and always ready to assist with anything we needed. The housekeeping by Nazeem was excellent; my room was always spotless, fresh, and well taken care of throughout my stay. Overall, great service, comfortable rooms, and a very welcoming atmosphere. We would definitely stay here again and highly recommend Novel Hotel City Center to anyone visiting Abu Dhabi.

--- We had a wonderful 4-night stay at Novel Hotel City Center. The location is perfect, everything is close by and very convenient. The staff made my stay even better — Adeel was incredibly helpful, friendly, and always ready to assist with anything we needed. The housekeeping by Nazeem was excellent; my room was always spotless, fresh, and well taken care of throughout my stay. Overall, great service, comfortable rooms, and a very welcoming atmosphere. We would definitely stay here again and highly recommend Novel Hotel City Center to anyone visiting Abu Dhabi.

decent stay
Good: location
Bad: ac not working properly using paper cup instead of coffee mug no glass in the bathroom

Good: Location is best..
Bad: The room is completely filled with smoke smell.. bad and stinky carpets

Provide a free valet parking for all fo your guests or customers
Good: Center of the city
Bad: No free valet parking

Great Stay at Novel hotel
Good: Everything was good except the reception service, sometimes they don't pickup the phone and i had two big bags and i had to carry them on my own
Bad: Only the concierge service

Good: It’s good
Bad: The stuff at the room service also not answering the call if I need help

Central location
Good: Good location downtown
Bad: Just wasn’t as good as I had imagined to be and I think room rate was too much for what it is. But great Chinese restaurant on 2nd floor

Center of Abu Dhabi
Good: Close to everything and really affordable.
Bad: Nothing

Quit and peaceful
Good: It’s near center and everything near me
Bad: Room it’s kind of old

The hotel was great and Imran from the room boy was very helpful and offered great service on daily basis, I would like to thank him and the staff at the hotel.

Pleasant
Good: Comfortable bed
Bad: Clearance Very old facility Bath with curtain......

i kie this hotel , i will be there agin
my stay at this hotel wasgreat , ll Location Atmosphere,Rooms very Clean Noise , Service team are vey helfull, smilling all time and Amenities is o.k. , what is in the toom you can ask for it But value little bit high dur to VIV exihibition timing .

Amazing hotel, excellent service

The staff were amazing—polite, attentive, and incredibly accommodating. I received superb service from start to finish. Thank you to the management for retaining employees who consistently deliver 5-star, professional service. Novel is truly a highly recommended venue for events and hotel stays, offering affordable rates without compromising on luxurious service.”**

Front desk staff are very welcoming. Great team. Keep it up.

Warm and approachable front desk staff. Excellent team.

nice hotel with lots of facility ...welcoming team from reception ...we will come back again

Marvelous
Everything was very good from staff behavior specially Mr.Adeel helped us well.cleanliness was good. Even I booked a standard room but that was spacious. Breakfast was excellent. Stayed in: Standard Room Stay length: 2 night(s)