Wonderful
Good: Everything was great. We had a great weekend and most of the staff were helpful and courteous, facility was great and there were even activities in the hotel for adults and for kids, my son enjoyed the kids area and there was a mini golf and table tennis which we enjoyed. I would like to give a special thanks as well to one of the reception staff Ms. Emma, who was truly approachable and helpful. I had an incident with one of the staff during check in, and it got me frustrated but when I approached Ms. Emma, she managed and addressed the situation appropriately and she made sure we had a wonderful stay at the hotel during our visit.
Bad: There was an incident at the reception during check in with one of the reception staff. A russian lady, i was asking to add another room to my original booking, because i was adding a guest she wasn’t helpful at all, she told me i could cancel from booking.com and book for new rooms, i told the booking was non refundable and she insisted that i just send email to booking.com and request the changes. I asked if nothing can be done on her side as it will take time for me to receive a reply for doing it there as i am already at the hotel. She said she cannot do anyhow to help. So I approached another staff. Luckily Ms Emma was able to help us book another room, otherwise it could have ruined our visit to the hotel | 